Shipping policy

We sincerely appreciate your purchase from TE ARIKI HENARE VAATUITUI. As a professional apparel retailer, we strictly follow standardized order processing and packaging protocols. Our core goal is to ensure all clothing products are fully inspected, securely packaged and dispatched to customers in prime condition within a feasible shipping schedule.

1. Order Processing Time

Every confirmed and fully paid apparel order will undergo internal verification, quality inspection and pre-shipping preparation within 1 to 5 working days, excluding weekends and official public holidays. During peak trading periods with substantial order influx, routine processing timelines may be moderately extended. We will actively reach out and notify customers once any notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Individual shipping fees are calculated for each order based on package specifications, total weight and final delivery location. All applicable logistics costs will be clearly displayed during the checkout process prior to order finalization. Standard international delivery for all apparel goods takes approximately 15 working days after warehouse dispatch. All quoted delivery durations are estimated values and subject to change due to logistics carrier disruptions, customs clearance procedures, adverse meteorological conditions, operational logistical limitations and regional public holidays.

3. Shipment Confirmation and Order Tracking

Upon successful dispatch of your order from our warehouse facility, you will receive an automated confirmation email featuring official shipment records and a unique tracking code. This code allows you to monitor the real-time transit status of your parcel. Please be aware that tracking system data will not activate immediately after shipment, and full tracking functionality will generally become accessible 24 to 48 hours after the logistics carrier collects your package.

4. Incorrect Address Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their shipping address when completing checkout. TE ARIKI HENARE VAATUITUI assumes no liability for misdeliveries, failed deliveries or returned parcels resulting from inaccurate or incomplete address information provided by customers. Any shipments returned to our warehouse due to address errors will incur additional reshipping charges, which shall be borne entirely by the purchaser.

5. Lost or Damaged Packages

If your apparel parcel is lost during international transit, please submit a support ticket to our customer service team within two days following the projected delivery date to initiate a formal investigation. For any orders received with damaged packaging or defective clothing items caused by transit issues, you must report the problem within 24 hours of delivery. Clear photographic evidence of both the damaged products and original packaging is required for case verification. Our team will conduct a comprehensive review and resolve all valid issues promptly and professionally.

6. Apparel Care and Usage Notice

All apparel items sold by our store come with dedicated manufacturer care instructions covering wearing, cleaning, drying and daily maintenance guidelines. Proper adherence to these instructions is essential to preserve the fabric quality, color fastness and overall lifespan of each clothing product. We do not accept responsibility for product damage, fabric distortion, fading or deterioration caused by improper cleaning methods, incorrect drying processes, unauthorized alterations or unreasonable product usage.

7. International Shipping and Customs Notice

Cross-border shipments may be subject to import duties, local customs taxes and administrative clearance fees in accordance with the import regulations of the destination country. All such additional charges are the sole responsibility of the customer and are not included in the original product price or standard shipping fees. We hold no authority over local customs inspection processes, clearance speeds and any extra fees imposed by overseas customs authorities.

8. Contact Information

For any inquiries, concerns or consultation regarding this shipping policy, order logistics status or after-sales support matters, please feel free to contact our customer service team through the official details listed below:
Trade name: TE ARIKI HENARE VAATUITUI
Phone number: +64 27 074 1217
Email: support@tearikiwardrobe.shop
Physical address: 22 Ness Grove, Papakōwhai, WGN, Porirua 5024, New Zealand